Refund Policy

At Mega Play Zone (https://megaplayzone.uk/), customer satisfaction is very important to us. Please review our Refund Policy below for details about returns, refunds, and exchanges.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

  • The product was purchased directly from our website.

  • The item is returned within 14 days of delivery.

  • The item is unused, in its original packaging, and in resalable condition.

  • Proof of purchase (receipt or order number) is provided.

Certain items are non-refundable, including:

  • Digital products or downloadable content.

  • Gift cards.

  • Items marked as "final sale" or "non-returnable" at checkout.

2. Refund Process

To request a refund:

  1. Contact our customer support at support@megaplayzone.uk within 14 days of receiving your order.

  2. Provide your order number, reason for return, and photos (if applicable).

  3. If your return is approved, we will provide return instructions and a return address.

Once we receive and inspect the returned item:

  • We will notify you about the approval or rejection of your refund.

  • If approved, your refund will be processed within 7 business days to your original payment method.

  • Shipping costs are non-refundable (unless the return is due to our error or a defective product).

3. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately:

  • Send photos of the damaged product and packaging.

  • We will either replace the item at no cost or issue a full refund, including shipping fees.

4. Exchanges

We only replace items if they are defective or damaged.
For exchanges of eligible products, please email support@megaplayzone.uk to initiate the process.

5. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of returned items.

6. Contact

If you have any questions about this Refund Policy or need assistance with a return, please contact:

Mega Play Zone
Email: support@megaplayzone.uk
Phone: +44 20 7946 0953