Shipping Policy

Thank you for shopping with Mega Play Zone! Please review our Shipping Policy below for details on how we process, ship, and deliver your orders.

Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During high-demand periods or sales, processing times may be extended; we will notify you in such cases.

We offer standard and expedited shipping options:

Shipping fees are calculated at checkout based on your order total, shipping method, and delivery location.

We currently ship to:

If your country is not listed, please contact us at support@megaplayzone.uk.

Once your order is shipped, you will receive an email with tracking details.
You can track your package directly via the carrier’s website.

For international orders:

Import duties, taxes, and customs fees (if applicable) are the buyer’s responsibility.
We are not responsible for delays due to customs clearance.

If your order is delayed or missing:

First, check the tracking information provided.
Contact us at support@megaplayzone.uk if there are issues with your delivery.
Lost or undelivered orders will be investigated with the shipping carrier. Replacements or refunds will be issued according to investigation results.

Please ensure your shipping address is accurate before completing your order:

We are not responsible for orders shipped to incorrectly entered addresses.
If you need to change your address, contact us immediately after placing your order.

If you have any questions about shipping or need assistance with your order, please contact:

Mega Play Zone
Email: support@megaplayzone.uk
Phone: +44 20 7946 0953